UPS 4+

The app itself is excellent for just about every feature it offers. Only minor complaint is when it shows a package is "almost there" just because the delivery truck is nearby. A driver's route might put them near your address several times per day before they finally deliver to your address, so until they can figure out a better way to truly know that your delivery is coming up soon, instead of just going by the drivers proximity to you, they should probably remove that feature.

As for all the negative reviews about UPS as a company, I don't understand how that makes the app bad by default. I suspect those reviewers had one single bad experience waiting for a package so they took out their frustration tenfold via an app review. I have been using UPS heavily for over 20 years and I had maybe 1 or 2 issues along the way, nothing serious enough to warrant more than an "oh well." I understand everyone's situation and expectations are different, but to publicly blast an entire company based on being unhappy about one transaction seems very petty and childish to me. But what do I know?

The app is convenient but the truck tracking is spotty and often unavailable. UPS in general can be problematic. I changed my delivery to a drop point less than a half mile from my home. It was scheduled to arrive at my home from 12-3pm. When I changed the drop point, the time changed to before 7pm. I changed the delivery spot bc I had to go to the store I changed it to at the end of the day anyway. The package did not arrive that day. Not only did it not arrive, but the drop point claims to be open until 10pm, when the actual store closes at 9pm. Even more ridiculous, I know for a fact that the route of the truck my package is/was on is extremely local, so getting my package to the new spot should not have been an issue. If the truck tracking had been functioning, I wouldn’t have had to go through any of this, as I would have gone to the truck and tipped the driver to get my package on the spot. I have done this before. I have interacted with the driver for years and he appreciates the tip. It is not an inconvenience for him at all and is an easy way for him to make a little extra money from me. I don’t know if this last blunder is the fault of UPS or the driver, but either way, it was a major inconvenience to me since it was very important that I received the package on time and there was absolutely no reason for it not showing up.

I was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time

It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense